Contact us
Feel free to look for us anytime if you have any questions or inquires 🙂
018-5784-900
Add your interested item to cart by clicking ‘select option’ button
Select your macbook model & other selections then Add to cart > View cart
In cart page, after double checking your item, you may then click the button ‘Proceed to Checkout’
At checkout, kindly fill in your delivery details and choose your preferred payment method, then
simply finalize your purchase by clicking ‘Place Order’ button
and you’re done, simple as that 🙂
you may now sit back and wait for your parcel to be delivered straight to your doorstep.
Payment Methods
payment gateway
Manual Payment
If you feel like direct transfer/bank in to us would be more convenient without having to go through
Cards/FPX payment gateway
Kindly transfer to the banks below and after you’ve made your transfer & checkout your order,
do remember to Whatsapp or email us the receipt along with your order number 🙂
Maybank
Name: Leong Zu Hao
No: 5084-3011-2284
CIMB
Name: ISTAND STORE
No: 8009-3032-81
Public Bank
Name: Leong Zu Hao
No: 6389-6985-34
cutoff time: 4pm
within 1-2 days
shipping period
Shipping & Tracking details
Delivery time
– Parcel typically take 4-6 working days ( up to 7 in some cases ) to arrive at your doorstep, counted from the day order placed before 4pm cut off (daily except Sunday).
Whole process
1. A shipping confirmation email with tracking number will be sent to you within 1-3 working days after order is placed.
2. Once received, please allow roughly 2-3 working days for the tracking status to appear in the courier’s tracking system.
3. As soon as the status is shown up, your parcel should be delivered on the next working day already 🙂
Our Shipping Partners
Shipping fees
West Malaysia
0 charges, we provide Free Delivery across all of West Malaysia
no weight limit and limit on number of items.
East Malaysia
Rm6 flat rate, shipping to East Malaysia has been known to be high cost, but still
we kept it to one simple rate, same no weight and item limit 🙂
Singapore
Rm6 flat rate, same no weight and limit on number of items 🙂
Where is iStand store based in?
We are based in ipoh, Perak 🙂
Does iStand store has physical shop?
nope we only operate online store.
Terms & Conditions
Order Fulfillment
For orders placed with manual/cash payment, full payment must be made before we can proceed with order processing.
Once your order has been placed and payment has been received, we will check and prepare your items for processing before arranging shipment.
Exchange & Refund
All goods sold are non-exchangeable and non-refundable, except in the following circumstances:
- The item received has a manufacturing or quality issue; or
- The wrong item was sent by us.
In such cases, we will arrange a replacement. Depending on the circumstances, you may either be asked to return the item to us or, in most cases, be allowed to keep the original item.
If a return is required, we will bear the return and replacement shipping costs.
Damaged Parcels
Please inspect your parcel for any visible signs of damage while the parcel is still with the courier/postman and before signing for the delivery.
If the parcel appears to be severely damaged, please reject the delivery if the contents are also damaged. This allows us to make a damage claim with the courier and arrange a replacement for you.
We may not be able to process an exchange or refund for damage caused during delivery if the parcel was accepted without being checked or reported.
Check Before Removing the Protective Seal
Please always check that:
- You have received the correct item/model;
- The item is free from visible damage;
- There are no defects or apparent quality issues.
Please do this before removing the protective plastic seal or using the item.
Once the seal has been removed or the item has been used, it may be difficult for us to determine whether the issue occurred during delivery or was caused after the item was received. Therefore, replacement may not be possible in certain circumstances.
Exchange / Refund requirement
For any exchange or refund request, please provide clear photos of:
- The parcel/package received;
- The delivery label or delivery form;
- The item(s) received; and
- Any visible damage, defect, or issue.
For faster processing, please contact us on the same day you receive the parcel, or within 1 working days at the latest.
Please contact us at istandstore7@gmail.com.
Incorrect Model or Option Selected
We are not responsible for orders placed with an incorrect MacBook model number or an incorrect product option selected by the customer.
Please double-check your MacBook model before placing an order.
You may refer to our Your MacBook Model page to confirm your model number, or contact us through live chat if you are unsure. We will be happy to assist you in identifying the correct model.
Privacy
We respect your privacy and will only strictly use the personal information you provide for purposes related to order processing, delivery, and order confirmation.
Rest assured that we do not sell, trade, or share your personal information with third parties for advertising or marketing purposes, we also do not send unsolicited advertising or spam emails.